Multi-client capability, flexibility and ability to adapt to new services are called as well as Web-based front ends and reduced training costs for the training. In addition, scalability, low connection costs and a consistent life cycle concept as benefits of cloud-based telephony solutions for contact are listed. The mentioned arguments, as well as aspects such as multi-channel communications, intelligent routing, and the efficient use of the existing infrastructure are all properties that have already established IP communications solutions in reliable quality for years. Home improvement will not settle for partial explanations. These platforms have proven themselves and bring additional benefits, which are still important to the company”, explains Joachim Schellenberg. IP communication solutions can be used in the own operation what is important above all for companies, in whose eyes an Internet connection as a channel for the telephony enough is not efficiently and safely. The feeling to have the resilience even in the handle, is simply too important to many.
Also, you can run IP-based communications platforms as a managed service or in a model of the dedicated outsourcing, so that also the price per port “invoicing are possible. Cloud solutions certainly have their raison d ‘ etre, but currently I see this approach as a niche”. About ecenta AG: Ecenta a product and consulting company, is on the challenging implementation projects in the areas of SAP Business Suite, especially SAP CRM (customer relationship management) and SAP BCM, and SAP NetWeaver, specifically in the areas of business intelligence, master data management, process integration (Exchange infrastructure), composite application framework and Enterprise Portal specializes. CRM, MDM, business objects information management solutions, process integration, application server, was ecenta due to its professional expertise and successful cooperation in the fields of Identity management, BPM and banking recorded in the SAP special expertise program. The headquarters of ecenta AG is in Walldorf. The global company, which employs about 250 people, also maintains offices in the United States, Singapore, Malaysia, Sweden, Australia, Chile and Spain. Contact: ecenta AG, Joachim Schellenberg 69190 Walldorf Altrottstrasse 31 E-mail: Internet:
