Identify Customer Complaints

“IBS Forum on the topic of complaint management at the 9 June 2009 in Zurich / Switzerland Hohr-Grenzhausen, May 15, 2009: IBS AG on the 9 June 2009 in Zurich organised a free for you expert forum on the topic of customer complaint recognize as an opportunity and take advantage of”. In this context, participants receive valuable information, how a complaints management system works and how this can be used as a means to build customer loyalty. Improve the quality of service your company now and thus increase the loyalty of your customers. In the half-day event under other topics dealt with: o risk prevention, product development and reclamation of o only every 10 complains… o legal certainty: response, escalation or recall? o special requirements in the automotive and medical sectors (VDA) o What is an optimal and effective strategy of complaint from? o internen-management of customer, and supplier complaints o concatenation of supplier with customer complaints o handling internal complaints from the production o Management of immediate, corrective and preventive measures o root cause analysis and 5 why o communication (8D-Bericht) o access and usage of Internet portals o integration of complaint management with elements of the advanced product quality planning (I.e. FMEA) o practical experience and best practice in can be a guarantee and warranty management system to expand the IBS AG’s complaint management system. As a result, all processes along the entire value chain associated with the topic can be made transparent and significantly optimized.

“Note: the subject of warranty management” IBS AG will dedicate an own event 2009 in the 2nd half of the year. More information and details about the events at events. The IBS AG, Hohr-Grenzhausen, is one of the world’s leading providers of company-wide standard software systems and consulting services for the industrial quality, production, and compliance management. According to the corporate philosophy “The productivity advantage” has made it his the IBS AG to the task, CAQ, MES, LIMS and compliance solutions to develop and implement, which help to optimise the customer’s business processes and to increase the productivity of companies. The company was founded in 1982 in Europe and the United States and Asia around 200 staff.

The company is in the Prime listed standard of the stock exchange in Frankfurt/Main (WKN 622840) and also member of the GEX-German entrepreneurial index. The software of the IBS AG is worldwide with more than 4,000 customers in use. These include, for example, companies such as Audi, ball packaging Europe, BMW, Daimler, Goodyear, KEIPER, Siemens, ThyssenKrupp and Tyco Electronics. Furthermore, the IBS group has the “Advanced industry optimized” status in the IBM PartnerWorld industry network for the automotive industry.

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